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In addition to the PivotStor standard product warranty, customers may select from a rich offering of tiered hardware
support plans to meet a variety of budget and availability requirements.
Standard Warranty PivotStor TL2000 (2U) and TL4000 (4U) tape libraries come standard with a one-year PivotAdvance advance
replacement warranty. The PivotStor TL8000 (8U) tape libraries come standard with a one-year, BasiCare support plan;
9-hr x 5-day (Mon-Fri), next business day (NBD) response onsite hardware warranty.
BasiCare Support Plan
The PivotStor BasiCare Support Plan is an economical choice for single-site storage environments or non-critical
operations. PivotStor Basic customers get free telephone support and next-day on-site service, making it ideal for
small- to mid-size organizations that want a cost-effective, yet responsive support solution.
BasiCare Support Plan Highlights
• On-site support Monday through Friday • 9 x 5 telephone support
• Next-business day response for on-site support • Online resources
EssentialCare Support Plan
The PivotStor EssentialCare Support Plan is designed for mid-size to large enterprises that want to complement their
in-house technical capabilities with on-site PivotStor service. The Essential Support Plan entitles customers to priority
call handling and a four-hour on-site response target, Monday through Friday, during normal business hours.
EssentialCare Support Plan Highlights
• On-site support Monday through Friday
• Four-hour target response time for on-site support
RapidCare Support Plan
The PivotStor RapidCare Support Plan provides rapid response service for organizations with around-the-clock,
high-availability requirements or complex IT environments. The Primary Support Plan provides on-site support
24 hours a day, seven days a week, with a four-hour target response time. Primary customers also have priority
access to PivotStor’s telephone support experts.
RapidCare Support Plan Highlights
• 24x7x365 days on-site support • 24-hour telephone support
• Four-hour target response time for on-site support • Priority call handling
Installation
A PivotStor technician will install and configure your PivotStor product to operational condition in your system,
training you to operate it to ensure proper handling.
Service Contract and Installation Options
| Description |
Model |
| TL2000 Onsite Installation, Zone 1 |
AP-TL2900A |
| TL2000 1-yr extended warranty, 9x5, NBD onsite after call-center contact, Zone 1 |
AP-TL2901A |
| TL2000 1-yr extended warranty, 9x5, 4-hour response onsite after call-center contact, Zone 1 |
AP-TL2902A |
| TL2000 1-yr extended warranty, 24x7, 4-hour response onsite after call-center contact, Zone 1 |
AP-TL2904A |
| TL2000 3-yr extended warranty, 9x5, NBD onsite after call-center contact, Zone 1 |
AP-TL2905A |
| TL2000 3-yr extended warranty, 9x5, 4-hour response onsite after call-center contact, Zone 1 |
AP-TL2906A |
| TL2000 3-yr extended warranty, 24x7, 4-hour response onsite after call-center contact, Zone 1 |
AP-TL2908A |
| TL4000 Onsite Installation, Zone 1 |
AP-TL4900A |
| TL4000 1-yr extended warranty, 9x5, NBD onsite after call-center contact, Zone 1 |
AP-TL4901A |
| TL4000 1-yr extended warranty, 9x5, 4-hour response onsite after call-center contact, Zone 1 |
AP-TL4902A |
| TL4000 1-yr extended warranty, 24x7, 4-hour response onsite after call-center contact, Zone 1 |
AP-TL4904A |
| TL4000 3-yr extended warranty, 9x5, NBD onsite after call-center contact, Zone 1 |
AP-TL4905A |
| TL4000 3-yr extended warranty, 9x5, 4-hour response onsite after call-center contact, Zone 1 |
AP-TL4906A |
| TL4000 3-yr extended warranty, 24x7, 4-hour response onsite after call-center contact, Zone 1 |
AP-TL4908A |
| TL8000 Onsite Installation, Zone 1 |
AP-TL8900A |
| TL8000 1-yr extended warranty, 9x5, NBD onsite after call-center contact, Zone 1 |
AP-TL8901A |
| TL8000 1-yr extended warranty, 9x5, 4-hour response onsite after call-center contact, Zone 1 |
AP-TL8902A |
| TL8000 1-yr extended warranty, 24x7, 4-hour response onsite after call-center contact, Zone 1 |
AP-TL8904A |
| TL8000 3-yr extended warranty, 9x5, NBD onsite after call-center contact, Zone 1 |
AP-TL8905A |
| TL8000 3-yr extended warranty, 9x5, 4-hour response onsite after call-center contact, Zone 1 |
AP-TL8906A |
| TL8000 3-yr extended warranty, 24x7, 4-hour response onsite after call-center contact, Zone 1 |
AP-TL8908A |
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