PivotStor AP Series tape Libraries provide reliable simple automated data protection.
BalancedCare Services
Service Contracts and
Technical Support
Standard Warranty
PivotStor TL Tape Products all come standard with a 1 year return to factory warranty and business hours technical support.
ISV Software Support, Backup Software Certified
Bakbone Netvault, CA BrightStor ARCserve, Commvault Galaxy, EMC Legato NetWorker, Symantec Backup Exec
ISV Inquiry Strin: BDT - FlexstorII
BasiCare Upgrade / BasiCare Extention Support Plan
Business Hours (Mon-Fri), Phone support and next business day (NBD) on site support or parts advanced replacement. (99% of all technical issues are resolve with user replaceable component advanced replacement)
The PivotStor BasiCare Support Plan is an economical choice for single-site storage environments or non-critical operations. PivotStor Basic customers get free telephone support and NBD advanced replacement service, making it ideal for small- to mid-size organizations that want a cost-effective, yet responsive support solution.
BasiCare Support Plan Highlights
• Next business Day On-site support
• Next-business day hardware replacement
• 7x24 telephone support
• Online resources
RapidCare Upgrade / RapidCare Extention Support Plan
The PivotStor RapidCare Support Plan provides rapid response service for organizations with around-the-clock, high-availability requirements or complex IT environments. The Primary Support Plan provides on-site customer component spares kit, and 24 hours a day, seven days a week, phone support
RapidCare Support Plan Highlights
• 7X24X4 Onsite support / Rapid Parts replacement
• 24-hour telephone support
• Priority call handling
• Online resources
Warranty Upgrades are offered only at the time of orignal purchased.
Warranty Extentions are offered for purchase, as a support renewal or warranty extention.
